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Frequently Asked Questions
Everything you need to know
We don't charge by the user, but by team size. If your team outgrows the "bucket" you currently find yourself in we will contact you to upgrade your account accordingly. We do this as teams on Slack often add users quite rapidly, and we want to keep pricing as simple as possible.
Yup! We offer 1-month of free service for each referral, and 1-month of free service to the referral as well, as well as a 10% referral award (i.e. we pay YOU 10% of your referral's paid subscription cost). There are also cash incentives and testimonial perks, which today are: (1) Share praise about Culturebot on Linkedin for $15; (2) Leave a G2 Crowd review for $30; and (3) Submit a video testimonial for $75.
If your team is on one of the first two tiers (1-24 users, 25-49 users), onboarding includes one 30-minute session. This is enough time to configure the entire bot and run you through each feature at least once.
If your team is on one of the top two tiers, we provide initial onboarding support for you and any others you'd like on your team, as well as continued onboarding support for any extra questions you may have beyond the initial onboarding call.
If your team is on one of the top two tiers, we provide initial onboarding support for you and any others you'd like on your team, as well as continued onboarding support for any extra questions you may have beyond the initial onboarding call.
Support is from an actual human via live chat (here on our site) and our main support email.